Ra77's Privacy Policy & Data Protection

Introduction & Applicability

Ra77 (ra77.ws) is a trusted online betting and gaming platform for users in Bangladesh. We understand how important your personal information is to you, which is why ra77 has followed a transparent Privacy Policy from day one.

This Privacy Policy applies to the ra77.ws website, mobile application, and all our digital platforms. By creating an account on ra77 or using any of our services, you are deemed to have read and accepted this Privacy Policy.

Our Privacy Policy is reviewed and updated on a regular basis. The date of the most recent change is noted at the top of the page. Continued use of ra77 following any updates will be considered acceptance of the revised policy.

What Information We Collect

Ra77 only collects the information needed to provide you with the best possible service. We do not collect unnecessary or excessive data.

Methods of Data Collection

Ra77 collects your information through various methods. Each approach is transparent and carried out with your knowledge.

Directly Collected

When you register on ra77, make a deposit or withdrawal, submit KYC documents, or contact our support team — your information is collected directly from you.

Automatically Collected

Certain information is collected automatically while you use the ra77 website or app. This includes:

• Your device's IP address and approximate geographic location
• Browser type, version, and language settings
• Pages visited, time spent, and links clicked
• Session start and end times
• Referral URL (where you came from before arriving at ra77)

Collected from Third Parties

In some cases, information may be received from payment processors or identity verification providers. These third parties operate under their own privacy policies.

Purpose of Data Use

Ra77 uses your data for specific, defined purposes only. No information is ever used for unrelated or unauthorized activities.

• Account Management: Keeping your account active, verifying logins, and maintaining service quality
• Identity Verification: Completing the KYC process and ensuring account security
• Transaction Processing: Processing deposit and withdrawal requests accurately
• Fraud Prevention: Detecting suspicious activity and maintaining platform security
• Support Services: Resolving your issues quickly and effectively
• Legal Compliance: Complying with applicable laws and regulatory authority guidelines
• Service Improvement: Analyzing user experience to improve the quality of the platform
• Promotional Communications: Keeping you informed about bonuses, offers, and updates (you can opt out at any time)

Data Sharing & Disclosure

Ra77 never sells your personal information to third parties. However, limited information may be shared in certain specific circumstances.

Service Provider Partners

Only the necessary information is shared with our payment processors, KYC verification providers, and technology partners. All partners are bound by confidentiality agreements with ra77.

Legal Obligations

Information may be disclosed in response to court orders, lawful requests from government authorities, or financial crime investigations. In such cases, ra77 is required to comply with the law.

What We Will Never Do

• Your data will never be sold to advertisers or data brokers
• Your information will not be shared with any unrelated third party without your consent
• Your data will never be used for competitive or commercial purposes

Cookies & Tracking Technologies

The ra77 website uses cookies and similar technologies to enhance your browsing experience.

Cookie Type

• Essential Cookies: Required for login sessions, security verification, and core functionality — these cannot be disabled
• Functional Cookies: To remember language preferences and layout settings
• Analytics Cookies: Used to understand traffic patterns — these do not identify you personally
• Marketing Cookies: Used to show relevant offers — you can disable this in your browser settings

Data Security Measures

Ra77 uses industry-standard technologies and processes to protect your data. Our security infrastructure is continuously updated and reviewed.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
• Data Encryption: Stored sensitive data is kept in encrypted form
• Access Controls: Only authorized personnel have access to sensitive information
• Regular Audits: Security measures are regularly tested through third-party assessments
• Two-Factor Verification: Two-factor authentication is applied for sensitive actions
• Data Backup: Regular secure backups are maintained to prevent data loss

Your Rights

As a ra77 user, you hold certain important rights over your own data. To exercise these rights, please reach out to our support team.

• Right to Access: You can request to know what information we hold about you
• Right to Rectification: You may request corrections to any inaccurate or incomplete information
• Right to Erasure: You can request deletion of your data under certain circumstances
• Right to Restrict Processing: You may request that your data be restricted in certain circumstances
• Right to Portability: You can download a copy of your data
• Right to Opt Out: You have the right to opt out of promotional communications at any time

Data Retention Period

Ra77 does not retain any information longer than necessary. Retention periods vary depending on the type of data.

• Account Information: For as long as your account is active, and for at least 5 years after closure
• Transaction Records: Retained for a minimum of 7 years as required by law
• KYC Documents: Up to 5 years after account closure
• Support Contact: Up to 2 years after the issue is resolved
• Log & Tracking Data: Typically deleted after 12 months

Policy Changes & Contact

Ra77 reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified in advance via your registered mobile number or email. The date of the latest update is shown at the top of the page.

If you have any questions or concerns about this Privacy Policy, please contact our support team. We are committed to responding within 24 hours on any business day.